Returns Policy

30-Day Return Window

We accept returns within 30 calendar days of delivery. To be eligible, products must be in their original, unopened, sealed condition with all packaging and labeling intact.

Consumption Voids Return Eligibility

The following conditions void return eligibility:

• Product seal has been broken or tampered with
• Product has been reconstituted, diluted, or mixed
• Product has been partially or fully consumed
• Product packaging or labeling has been altered or removed
• Product shows signs of improper storage or handling

Due to the nature of research chemicals and the inability to verify product integrity once a seal is broken, we cannot accept returns of opened products under any circumstances.

Any communication indicating that a product was administered to or consumed by a human or animal voids all return and refund eligibility and may end further sales.

How to Initiate a Return

1. Contact us at [email protected] with your order number and reason for return.
2. We will provide a return authorization number and shipping instructions.
3. Ship the unopened product back in its original packaging.
4. Upon receipt and inspection, we will process your refund.

Refund Processing

Refunds are issued to the original payment method within 5-10 business days of receiving the returned product. Original shipping costs are non-refundable. Return shipping costs are the responsibility of the buyer unless the return is due to our error (wrong product, damaged in transit).

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.

Cryptocurrency Refunds

Refunds on cryptocurrency orders are issued in USDC equivalent at the time of refund. Network fees are non-refundable.

Exceptions

We reserve the right to refuse returns that do not meet the criteria outlined above. Products purchased during promotional sales may have modified return terms, which will be communicated at the time of purchase.